Privacy Policy

Qaneri Pty Ltd (“Qaneri”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using Qaneri, you agree to the collection and use of information in accordance with this policy.

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, business name, and billing details when you register for Qaneri.
• Business data: contacts, deals, communications, and other data you upload or create within the Qaneri platform.
• Payment information: processed securely via Stripe. We do not store your full card number.
• Communications: messages you send us via email, support tickets, or our contact form.

We also collect information automatically, including IP address, browser type, pages visited, time spent on pages, and referral URLs through standard web analytics.

We use the information we collect to:

• Provide, operate, and maintain the Qaneri platform
• Process transactions and send billing-related communications
• Send service updates, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyse usage patterns to improve our services
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models.

We may share your information with:

• Service providers: third-party vendors who assist us in operating our platform (e.g., hosting, payment processing, email delivery). These providers are contractually bound to keep your data confidential.
• Legal requirements: if required by law, subpoena, or other legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with advance notice to affected users.

Your data is stored on enterprise-grade infrastructure within your selected region (Australia/New Zealand or global). We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• SOC 2 compliant infrastructure
• Regular security audits and penetration testing
• Role-based access controls

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at privacy@qaneri.com. We will respond within 30 days.

We use cookies and similar tracking technologies to operate our platform and analyse usage. Types of cookies we use:

• Essential cookies: required for the platform to function. Cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference cookies: remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

If you have questions about this Privacy Policy or our data practices, contact us: